Lottery No. 182 Closing: 15 Dec 2019

Drawn: 19 Dec 2019

Call to order tickets 1800 773 678

FAQs

Do you have a query? Most questions can be answered below. 

Simply click on the question below that you are interested in and the answer will then appear. 

If you can't find the answer you are looking for, please call our Customer Service Team on 1800 773 678 or submit your enquiry through the contact us form.

General FAQs

  • How are the winners notified?

    Upon completion of the Draw, all winners are contacted by email or phone. The full list of lottery results are published on our website www.deaflottery.com.au/Winners by 6:00pm AEST on Draw day.

  • How can I provide The Deaf Lottery with feedback?

    We would love to hear from you. There are several ways you can contact us. They include: 

  • How many Lotteries does the Deaf Lottery Australia run each year?

    The Deaf Lottery Australia conducts seven Lotteries each year.

  • I cannot find my Promo Code in my email?

    To save you time, we automatically fill in your special Promo Code on the website. When placing your ticket order online you will now see a message, "To save you time we have automatically filled in your promotion code in the box above" when you reach the 'Your Details' page. Simply continue through the ticket ordering process and you’re in the Draws to WIN even more.

  • How is the Major Draw conducted?

    Each Major Draw is conducted at Deaf Services North (467 Enoggera Road, Alderley QLD 4051) at 11am AEST. It is conducted under strict QLD Government Licence and Victorian and NSW Permit regulations.

    An independent Auditor conducts the Major Prize Draws (1st - 5th) to ensure legislative compliance, and all of our draws utilise a government-approved electronic random number generator. The random number generator is separate to our database and its sole purpose is to randomly select a number from a given range which we then use to identify our winners.

    Members of the public are welcome to visit Deaf Services North to watch the Draw.

  • If I order tickets late in the Lottery or on the day of the close, are my tickets still included in the Draw?

    All valid ticket orders placed before the time of the close of the Lottery will be entered into the Draw. Customers whose orders for tickets are received after the close of the Draw will be sent tickets in the next Lottery. If these tickets are not wanted they can be returned prior to the close of this new Lottery for a refund.

  • Where do I find the results of the Lottery Draw?

    Official Lottery results are posted on our Winners page, and all winners are contacted by email or phone. Alternatively, you can phone our Customer Service Team on 1800 773 678.

  • Where do the funds raised from the Lottery go?

    The Deaf Lottery is the fundraising program of Deaf Services, and every ticket purchase directly supports programs empowering Deaf and hard of hearing Australians of all ages to live full and connected lives. More information is available here.

  • Can I be a supporter without purchasing a ticket?

    Of course! You can support Dead Services through a Direct Donation or through a Bequest. 

Payment FAQs

  • Is ordering from the Deaf Lottery website secure?

    Your personal security is of upmost importance to us. When you purchase tickets from The Deaf Lottery Australia, your financial details are passed through a secure server using the latest Secure Sockets Layer (SSL) encryption technology. SSL encryption is the industry standard, and is the same encryption technology used by banks.

    We do not keep your Credit Card details on our servers. Rather, the information is passed directly to our banking institution when your ticket order is processed.

    The Deaf Lottery Australia is a Payment Card Industry Data Security Standards (PCI DSS) compliant company. We are audited regularly to ensure that we abide by strict data security standards so we can continue to maintain this security level within the industry.

  • What are my payment options?

    Deaf Lottery Australia supporters have a number of payment options. Tickets can be purchased easily online, over the phone with one of our friendly team (1800 773 678) or in-person from our ticket sellers at shopping centres and events. Your payment options include:

    • Credit Card/Debit Card (buy tickets here)
    • Direct Debit (download an order form here)
    • Cheque or Money Order (download an order form here)

Prize Option FAQs

  • How long do I have to decide on which Prize Option I wish to choose?

    Winners have 10 days from the Draw date to advise which Prize Option they wish to take.

  • What is Gold Bullion and how does it work?

    When you win Gold Bullion, you have several options:

    • Sell all of the Gold Bullion to claim its value in cash
    • Sell some of the Gold Bullion for its cash worth and keep the remainder as an investment
    • Take possession of the physical Gold Bullion
    • Store the Gold Bullion for use at a later date

    *Please note that gold selling costs and market variations may apply when selling the Gold Bullion.

Technical FAQs

Ticket FAQs

  • Are Deaf Lottery tickets tax deductible?

    Under current Australian government taxation legislation, the purchase of Lottery tickets is not tax deductible, as the purchaser has the opportunity to win something in return. Donations of $2 and over are tax deductible. Should you wish to support Deaf and hard of hearing Australians in this way, please do so here.

  • Can I still buy a Lottery ticket if I live overseas?

    We welcome overseas ticket purchases and we have a number of expatriates who order our tickets. There are no restrictions in purchasing Lottery tickets from us. However, it is your sole responsibility to check with your own country's laws/regulations prior to making a ticket purchase.  It is also important to note, that all of our tickets are sold in Australian Dollars (AUD). We are therefore unable to accept payment made in foreign currency.

  • How do I receive my tickets?

    Tickets are sent to the email address you provided us at the time of purchase. If you would prefer to receive your tickets by mail only, please advise us by contacting admin@deaflottery.com.au or 1800 773 678.

  • How many tickets do you sell per Lottery?

    The total number of tickets available for sale in a Draw varies from Lottery to Lottery. To view the available tickets in the current Lottery visit our Terms & Conditions page.

  • How much are your tickets?

    Tickets are $2 each and are sold in books of $10, $20, $30, $50, $100 and $200. Any supporter purchasing a book of $20 or more is automatically eligible for a bonus Book Buyer Prize which instantly boosts their 1st Prize winnings. For example, a $100 Book adds $30,000 in extra Gold Bullion to the 1st Prize value!

  • I cannot download my emailed Lottery tickets?

    Your email will include a button saying DOWNLOAD YOUR TICKETS. Clicking this will allow you to download your official Deaf Lottery ticket, which will include your ticket numbers. This ticket can be saved to your computer for your records.

    If you cannot see this button in your email, you may need to click the message near the top of your opened email saying Display Images/Pictures Below. Alternatively, click the message at the top of the email saying Can’t See This Email View Online

    To ensure you see all emails from The Deaf Lottery Australia please add admin@deaflottery.com.au to your address book.

  • I haven’t received my Lottery e-ticket?

    If you have not received your Lottery e-ticket within 1-3 business days of purchase, please check your ‘Junk’ or ‘Spam’ folder, as some email service providers may automatically place your tickets in these folders.  

    Alternatively, please call the Customer Service Team on (07) 3361 1300 or Freecall 1800 773 678 (Australia only) who will be able to look into this for you.

     

  • If I order tickets late in the Lottery or on the day of the close, are my tickets still included in the Draw?

    The Deaf Lottery Australia utilises an automatic ticket number allocation program when distributing tickets to supporters. As such, particular tickets numbers cannot be chosen. 

  • Is it possible for me to choose my own ticket numbers?

    Unfortunately not. The Deaf Lottery Australia utilises an automatic ticket number allocation program when distributing tickets to supporters. As such, particular tickets numbers cannot be chosen. 
     

VIP Club Membership FAQs

  • How do I change or cancel my VIP Club Membership?

    Another benefit of being a VIP Club Member is that there are no lock-in contracts – meaning you can change or cancel your order at any time. To do this, send us an email to vipclub@deaflottery.com.au or alternatively, if you would like to discuss your options in greater detail, you can phone the Customer Service Team on (07) 3361 1300 or Freecall 1800 773 678 (Australia only). 

  • How do I become a VIP Club Member?

    It’s free to become a VIP! Simply order five or more tickets in each Deaf Lottery Draw through Credit card or Direct Debit or pay in advance for three or more consecutive Lotteries through cheque or money order.

    • Online: Go here, follow the prompts and tick Yes, I would like to join the VIP Club
    • Phone:  1800 773 678 and ask one of our friendly team members how you can join the VIP Club
    • Post: Complete a Mail Order Form and specify you would like to join the VIP Club or complete a Direct Debit Form and specify an ongoing payment of $20 or more.
  • How much does it cost to join the VIP Club?

    Apart from the cost of your ticket purchase, there are no upfront fees or hidden costs. The VIP Club enters you automatically into over 280 Bonus Prize Draws - all at NO EXTRA COST!

  • What are benefits of being a VIP Club Member?

    The Deaf Lottery VIP Club rewards your loyalty to Deaf and hard of hearing Australians by giving you a range of free benefits including instant access to over $500,000 in Bonus Prizes every year!

    As a VIP Club Member, you will receive guaranteed tickets in every Lottery, as well as instant eligibility for over $500,000 in exclusive VIP Prizes each year, including:

    • $20,000 Gold Bullion VIP 1st Prize Draw
    • $10,000 Cash VIP 2nd Prize Draw
    • $5,000 Cash VIP 3rd Prize Draw
    • 5 x $1000 Cash VIP Weekly Prize Draws every single week of every single Lottery!

Already know what to order?  Try out our Lightning Cart for a speedier ordering process. Click on your desired ticket book below:

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