Lottery No. 173 Closing: 26 Aug 2018

Drawn: 30 Aug 2018

Call to order tickets 1800 773 678

FAQs

Do you have a query? Most questions can be answered below. 

Simply click on the question below that you are interested in and the answer will then appear. 

If you can't find the answer you are looking for, please call our Customer Service Team on 1800 773 678 or submit your enquiry through the contact us form.

General FAQs

  • How are the winners notified?

    Upon completion of the Draw, the 1st Prize winner is contacted via their provided mobile or daytime telephone number. They are also mailed a confirmation letter via registered post that outlines the Prizes that they have won. All other Prize winners receive confirmation of their Prize win by mail. Additionally, the full list of Winners Results is published online for each Lottery by 6:00pm AEST Draw day.

  • How can I provide The Deaf Lottery with feedback?

    At The Deaf Lottery Australia, your feedback is invaluable. There are several ways you can provide us with feedback. They include: 

    • Online enquiry form or via email at admin@deaflottery.com.au – this will ensure the fastest turnaround to your enquiry. 
    • Phone – You can easily contact us by phone on (07) 3361 1300 or 1800 773 678 (Freecall Australia).  
    • Facebook - We also strongly encourage you to join our Facebook community as this is the easiest way to keep up to date with the happenings of the Lottery and chat with like-minded supporters. Visit our Facebook page.
    • If you are a VIP Club Member, you have priority contact with us and can email vipclub@deaflottery.com.au
  • How many Lotteries does the Deaf Lottery Australia run each year?

    The Deaf Lottery Australia conducts seven Lotteries each year.

  • I cannot find my Promo Code in my email?

    To save you time, we automatically fill in your special Promo Code on the website. When placing your ticket order online you will now see a message, "To save you time we have automatically filled in your promotion code in the box above" when you reach the 'Your Details' page. Simply continue through the ticket ordering process and you’re in the Draws to WIN even more.

  • How is the Major Draw conducted?

    The Major Draw is conducted at our Lottery Office at 467 Enoggera Road, Alderley QLD 4051, commencing at 11:00am AEST. It is conducted under strict QLD Government Licence and VIC Permit Regulations. An independent Auditor conducts the Major Prize Draws (1st - 5th prizes) to ensure legislative compliance. All Prize Draws utilise a government-approved electronic random number generator. The lowest and highest ticket numbers are entered into the random number generator - nothing else is entered.  The random number generator is separate to our database and its sole purpose is to randomly select a number from this range which we then use to identify our winner.  Members of the public are welcome to visit the Lottery Office to watch the Draw.

  • If I order tickets late in the Lottery or on the day of the close, are my tickets still included in the Draw?

    All ticket orders placed before the time of the close of the Lottery will be entered into the Draw. Customers whose orders for tickets are received after the close of the Draw will be sent tickets in the next Lottery. If these tickets are not wanted they can be returned prior to the close of this new Lottery for a refund.

  • Where do I find the results of the Lottery Draw?

    Official Lottery results are posted on our Winners page. Alternatively, Supporters can phone our Customer Service Team on 1800 773 678 (Freecall Australia).

  • Where do the funds raised from the Lottery go?

    Your support of the Deaf Lottery helps to support essential services and programs that are delivered to the Deaf and Hard of Hearing community.  The specific programs and services we support are available on our About Us page. 
     

  • Can I be a supporter without purchasing a ticket?

    You can support Deaf Services through a direct donation from our about us page or alternatively you can speak to our team about what options are available through Deaf Services’ bequest program. For more information see our Bequests page or contact Judith.Thatcher@deafsq.org.au.

Payment FAQs

  • Is ordering from the Deaf Lottery website secure?

    Absolutely! When purchasing tickets from The Deaf Lottery Australia, your financial details are passed through a secure server using the latest Secure Sockets Layer (SSL) encryption technology. SSL encryption is the industry standard, and is the same encryption technology that is used by banks. The Deaf Lottery Australia does not keep your Credit Card details on our servers. This information is passed directly through to our banking institution when your ticket order is processed.

    The Deaf Lottery Australia is a Payment Card Industry Data Security Standards (PCI DSS) compliant company. We are audited regularly to ensure that we abide by strict data security standards so we can continue to maintain this security level within the industry. 

  • What are my payment options?

    Supporters have a number of payment method options. When paying for tickets, a Supporter can elect to use their Credit Card, an authorised Direct Debit, a Cheque or Money Order. Alternatively, tickets can also be purchased from our shopping centre ticket sellers. 

Prize Option FAQs

  • How long do I have to decide on which Prize Option I wish to choose?

    Winners have 10 days from the Draw date to advise which Prize Option they wish to take.

  • What is Gold Bullion and how does it work?

    Gold Bullion works in a way that is similar to buying and selling of shares. The Deaf Lottery Australia will buy your Gold Bullion for you based on the value of Gold on the day of purchase.

    You then have several options:

    • Sell all of the Gold Bullion to claim its value in cash
    • Sell some of the Gold Bullion for its cash worth and keep the remainder as an investment
    • Take possession of the physical Gold Bullion
    • Keep and store the Gold Bullion for use at a later date

    *Please note that gold selling costs and market variations may apply when selling the Gold Bullion.

Technical FAQs

  • I cannot progress further with my order as the website says my email address is incorrect?

    Please ensure that your email address is free from spelling errors and trailing spaces, as sometimes this is a common error if an email address is entered with a space at the end or at the beginning. If you are still having difficulty, please use an alternative email address or contact our Customer Service team (07) 3361 1300 or Freecall 1800 773 678 (Australia only) and we will promptly look into the issue for you.  
     

  • Why haven’t I received a confirmation email after purchasing tickets?

    If you do not receive a confirmation email within 12 hours of placing your ticket order, we recommend you check your spam filter settings and look through your junk folder, in case our emails are going there. If this is not the case, an incorrect email address may have been entered on the order.  

    Please check your details to ensure your email address is spelt correctly. If you are still unable to receive your confirmation email, please email admin@deaflottery.com.au or phone our Customer Service Team on (07) 3361 1300 or Freecall 1800 773 678 (Australia only).
     

Ticket FAQs

  • Are Deaf Lottery tickets tax deductible?

    Under current Australian Government taxation legislation the purchase of Lottery tickets is not tax deductible as the purchaser has the opportunity to win something in return. Donations of $2 and over are tax deductible.

  • Can I still buy a Lottery ticket if I live overseas?

    Absolutely – The Deaf Lottery Australia welcomes overseas ticket purchases and we have a number of expatriates who order our tickets. It is important to note, however, that all of our tickets are sold in Australian Dollars (AUD). We are therefore unable to accept payment made in foreign currency.  
     

  • How do I receive my tickets?

    Tickets ordered online, via the phone or through the mail will be emailed to your nominated email address provided at the time of purchase as well as mailed out to your supplied postal address. If you would prefer to receive your tickets by email or mail only, please advise us by phoning (07) 3361 1300 or Freecall 1800 773 678 (Australia only). You can also send an email to admin@deaflottery.com.au.
     

  • How many tickets do you sell per Lottery?

    The total number of tickets available for sale in a Draw varies from Lottery to Lottery. To view the available tickets in the current Lottery visit our Terms & Conditions page. On average, the quantity of available tickets varies from 1.3 million to 1.5 million tickets. 

  • How much are your tickets?

    Tickets are only $2 each and are sold in books of $10, $20, $30, $50, $100 and $200. Each book allows the winner to add an extra bonus to the total of their 1st Prize winnings.  For example, a $100 Book adds $55,000 in extra Gold Bullion to the 1st Prize value. If you want to order ticket books outside of those listed, please phone our Customer Service Team on (07) 3361 1300 or Freecall 1800 773 678 (Australia only). 
     

  • I cannot download my emailed Lottery tickets?

    If you are unable to download your Lottery ticket, refer to the prompt near the top of the opened email asking you to display images/pictures below, or alternatively, you can use the link at the top of the opened email 'View Email Online' to view the website version.

    You can then download a copy of your ticket by clicking the 'Download' button which can be saved to your computer for your records.  To ensure you can view future emails from the Deaf Lottery please add admin@deaflottery.com.au to your address book.

  • I haven’t received my Lottery e-ticket?

    If you have not received your Lottery e-ticket within 7-10 working days of purchase, please check your ‘Junk’ or ‘Spam’ folder, as some email service providers may automatically place your tickets in these folders.  

    Alternatively, please call the Customer Service Team on (07) 3361 1300 or Freecall 1800 773 678 (Australia only) who will be able to look into this for you.

     

  • If I order tickets late in the Lottery or on the day of the close, are my tickets still included in the Draw?

    All ticket orders placed before the time of the close of the Lottery will be entered into the Draw. Customers whose orders for tickets are received after the close of the Draw will be sent tickets in the next Lottery. If these tickets are not wanted they can be returned prior to the close of this new Lottery for a refund.

  • Is it possible for me to choose my own ticket numbers?

    Unfortunately not. The Deaf Lottery Australia utilises an automatic ticket number allocation program when distributing tickets to supporters. As such, particular tickets numbers cannot be chosen. 
     

VIP Club Membership FAQs

  • How do I change or cancel my VIP Club Membership?

    Another benefit of being a VIP Club Member is that there are no lock-in contracts – meaning you can change or cancel your order at any time. To do this, send us an email to vipclub@deaflottery.com.au or alternatively, if you would like to discuss your options in greater detail, you can phone the Customer Service Team on (07) 3361 1300 or Freecall 1800 773 678 (Australia only). 

  • How do I join the VIP Club?

    Joining is easy. All you need to do is order five or more tickets automatically in every Lottery via Credit Card, authorised Direct Debit or payment in advance via cheque or money order. 

    This can be done through various methods, including:

    • Ordering tickets online. Simply follow the prompts until you reach the appropriate VIP Sign-up page. (Credit and Debit Card only)
    • Ordering over the phone (Credit and Debit Card only). This is easily done by giving one of our helpful staff a call on (07) 3361 1300 or Freecall 1800 773 678 (Australia only). 
    • Sending a payment in advance order by post (Credit Card, Cheque, Money Order or completed Direct Debit form). This form can be found here.
       
  • How much does it cost to join the VIP Club?

    Apart from the cost of your ticket purchase, there are no upfront fees or hidden costs. The VIP Club enters you automatically into over 400 Bonus Prize Draws - all at NO EXTRA COST!

  • What are benefits of being a VIP Club Member?

    Your VIP Club Membership entitles you to many benefits each Lottery. These include: 

    • A guarantee that you will never miss out on tickets
    • Access to an exclusive VIP only brochure and e-newsletter
    • Priority email contact which means you will be the first to know about upcoming Draws, promotions or events
    • The knowledge that your ongoing order goes a long way towards funding allocation of resources to the various projects currently being developed and implemented for the Deaf community. If you would like to know more about these projects, please visit the About Us page.

    Plus entry into over $550,000 in Bonus Prizes each year, all at no extra cost.  VIP Club Members are automatically entered in the following Bonus Draws automatically in every Lottery: 

    • 1x $20,000 Grand VIP Draw
    • 10x $1,000 Loyal Supporter Draws
    • 1x $5,000 VIP Rewards Draws
    • 10x $500 VIP Bonus Draws 
    • The $30,000 Early Bird Bonus Draws (for $20 or more VIP Club Memberships)
    • 5x $1,000 Weekly VIP Cash Draws 
    • 1x $1,500 Online Rewards Draw
    • 3x $200 Promo Code Draws
  • What is a Regular Supporter?

    Regular Supporters are also eligible for entry into the 1x $20,000 Grand VIP Draw and the 10x $1,000 Loyal supporter Draws. To become a Regular Supporter, you must order 10 or more tickets in three or more consecutive Lotteries. Your entry into the above VIP Draws is automatically activated on your third consecutive Lottery purchase of 10 or more tickets. Check out the VIP Club page on our website for a complete breakdown.  

  • What is the VIP Club?

    The VIP Club is an exclusive membership program made available to our loyal Supporters. VIP Club Members receive their tickets automatically in every Lottery and this saves our charity considerable cost. As a thank you, our VIP Club Members are rewarded with exclusive entry into over 400 additional Prize Draws each year valued at over $550,000, all at NO EXTRA COST. If you would like to learn more about all the ways a VIP Club Membership could improve your Lottery experience, please visit the VIP Club page. 

Already know what to order?  Try out our Lightning Cart for a speedier ordering process. Click on your desired ticket book below:

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