FAQs

How do I buy tickets?

Click on the pink “Buy Tickets” button anywhere on The Deaf Lottery website and follow the steps to enter your details and select how you want to pay.

 

Do I have to set up an account to buy tickets?

Yes, the first time you buy tickets on the website from Lottery 186 onwards, you will be asked to create a password to set up an account. Next time you visit, just use your email and password to login and use your saved contact details.

 

How do I know if I already have an account?

Enter your email address when the website requests it. If you already have an account, you’ll be asked for your password. If you don’t have an account, you’ll be able to enter your contact details and create a password to set up your account.

 

I bought tickets in past lotteries, will I have an account?

Only supporters who have purchased tickets on the Deaf Lottery website since 18 May 2020, or purchased from one of our face-to-face sellers using a tablet since 18 May 2020, will have an account. If you bought online before then, or have purchased tickets another way recently, you won’t have an account on the website.

 

Why is PayPal unavailable on the checkout page?

PayPal can be used if you are wanting tickets in the current lottery only. At this stage, PayPal isn’t an option if you’re joining our VIP Club, but we’re working on it. Instead, please pay using our secure credit / debit card facility.

 

How do I log into my account without buying tickets?

Click on My Account in the top right corner. Enter your email and password.

 

How do I update my contact details?

If you’d like to update your contact details, send us an email at admin@deaflottery.com.au or call us on 1800 773 678.

 

How do I update my payment details?

If you have purchased on the Deaf Lottery website since 18 May 2020 and want to update your payment details, click on My Account in the top right corner. Enter your email and password. Click on Cards and Accounts to add or remove cards from your account.

If you have purchased tickets before 18 May 2020, or since then but not through the Deaf Lottery website, give us a call to update your payment details.

 

I’m a VIP Club member, how do I update my VIP amount or payment details?

If you have signed up as a VIP Club member on the Deaf Lottery website since 18 May 2020, click on My Account in the top right corner. Enter your email and password.

To update your payment details, click on Cards and Accounts to add or remove cards from your account.

To change the amount of your VIP Club membership, click on AutoPlay tickets. Use the toggle to turn off your existing automatic ticket purchase. When you next buy tickets for the amount you want, select “VIP Club” to make this your new VIP Club membership amount for future lotteries.

 

Will I be able to see my previous purchases or existing VIP Club membership once I create an account?

Only purchases made on the Deaf Lottery website since 18 May 2020, or purchased from one of our face-to-face sellers using a tablet since 18 May 2020, will be visible on your account.

 

I’m a VIP Club member, will making a new order for VIP Club tickets on the website update my existing VIP details?

No, if you are an existing VIP and make a new purchase for VIP tickets through the website, this will create an additional order for automatic purchases in each lottery. If you are a VIP who did not sign up through the Deaf Lottery website since 18 May 2020, send us an email at admin@deaflottery.com.au or call us on 1800 773 678 to make changes to your membership.

 

Why have you changed your name?  

The new brand name is the last step in the merger between Deaf Services and the Deaf Society. Ever since the merge day one we have been using both names as our ‘Interim’ organisation name. By moving to a single name we are showing our community that we are truly one organisation for all Deaf Australians, and acts as a signifier for change and new beginnings.  

 

Why was the name Deaf Connect and Deaf Lottery chosen?  

We chose to find a new name which reflected the equal merger of both our founding organisations, and which more accurately represents where we are heading as a newly merged entity.   

Deaf Connect was selected after a rigorous community and staff consultation process. Deaf Connect signifies our national presence, being the largest provider of services and supports for Deaf and hard of hearing Australians Australia wide.  

Throughout our consultation process two things were clear:

1) The Deaf community should be central to who we are.   

2) There are many different groups within Deafness.  

Deaf Connect is about the community that connects all of the different individuals and groups that make-up Deafness in Australia. We are the organisation that empowers and stands beside that connection.  

Deaf Lottery was changed to simplify our name, it’s logo and to further show the clear connection to the Deaf Connect brand, a brand that is representative of all of the different individuals and groups that make-up Deafness in Australia.  

 

What does the logo mean? 

The different sized circles in the logo represent diverse groups within the community. They are all different – just as our the community who use our services are different. This includes our lottery supporters who are an important part of our overall family.   

The implied circle in the middle is the Deaf community. All of the circles intersect to make up the Deaf community. 

Some are very deeply part of the community, and some are less so, but without all of the parts, the circle is not whole.

The colours used in the logo are in respect to Deaf Services and the Deaf Society. 

 

Where does my money go?  

Your money still goes towards supporting Deaf and hard of hearing Australians through our work at Deaf Connect.  

Your lottery experience will stay the same, but your support will now mean more than ever, as Deaf Connect begins to address service gaps we have identified across the country to make sure every Deaf Australian has access to everything they need to lead a full and positive life.  

Our name and brand may have changed, but our mission to see Deaf people empowered, connected and achieving has not. ​Through your support, we will be able to meet and support more Deaf, deafblind and hard of hearing Australian’s than ever before.  

 

Have your prizes changed? 

No! While we have changed our brand to better reflect our new mission and direction for Deaf, deafblind and hard of hearing Australians across Australia, our prizes have not changed. 

We still offer you four amazing prize packages giving you the flexibility to choose your top prize, whether it be a brand new home with Metricon, a new car, a caravan or motorhome or a fully customised prize consisting of holidays, travel vouchers, boats or watercraft – how you claim your prize remains your choice. Best of all – once you choose how you’d like to spend your top prize, you can take the rest in Gold Buillion and cash. See our prize page for more details.  

 

Have you increased the cost of tickets?  

No! Our ticket costs and bonuses for buying bundles of tickets remains the same.  

Not only does buying more tickets in Deaf Lottery give you more chances to win, you also get the chance to take home bonus Gold Buillion. 

Purchase $20 worth of tickets for a chance of a bonus $5,000 in Gold Bullion 

Purchase $30 worth of tickets for a chance of a bonus $10,000 Gold Bullion 

Purchase $50 worth of tickets for a chance of a bonus $20,000 Gold Bullion 

Purchase $100 worth of tickets for a chance of a bonus $30,000 Gold Bullion 

Bonus Gold Bullion won if you win our massive first prize of $800,000.  

 

Will this affect my VIP Membership?  

No this will have no impact to your VIP membership. You’ll still be automatically entered into our 7 Deaf Lottery draws each year and enjoy the same benefits you are used to including over $500,000 in bonus prizes! https://www.deaflottery.com.au/news/vip-club/  

 

How do I contact Deaf Lottery?  

Our contact details have not changed. You can still contact us on your preferred channel, whether via email, phone or social media. All of our email addresses will continue to redirect so ensure we’re always a click away.  

You may notice that our social media channels will be updated to reflect our new branding. We will post more information directly to social media channels so you can see the changes.