Frequently Asked Questions

    Getting Started

    Where do the funds raised from the Lottery go?

    The Deaf Lottery is the fundraising program of Deaf Services, and every ticket purchase directly supports programs empowering Deaf and hard of hearing Australians of all ages to live full and connected lives. More information is available here.

    Can I support the Deaf community without purchasing a ticket?

    Of course! You can support Deaf Services through a Direct Donation or through a Bequest.

    How do I purchase tickets?

    You can purchase tickets through our website, by calling our friendly team 1800 773 678 or by purchasing through an order form if you have received mail from us.

    How are winners notified?

    Upon completion of the Draw, all winners are contacted by email or phone. The full list of lottery results are published on our website www.deaflottery.com.au/Winners by 6:00pm AEST on Draw day.

    How do I provide feedback?

    We would love to hear from you. There are several ways you can contact us. They include:

    • Completing an online enquiry form
    • Emailing us at admin@deaflottery.com.au
    • Contacting our team on 1800 773 678 (Mon-Fri 9:00am-7:00pm)
    • Through our Facebook Page
    • If you are a member of the Deaf Lottery VIP Club, please use the priority contact email vipclub@deaflottery.com.au

    Do I have to set up an account to buy tickets?

    Yes, the first time you buy tickets on the website from Lottery 186 onwards, you will be asked to create a password to set up an account. Next time you visit, just use your email and password to login and use your saved contact details.

    My Account

    How do I contact customer support?

    How do I create an account?

    1. On The Deaf Lottery homepage, click on my account
    2. Enter the email you would like to use for your new Deaf Lottery account
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    3. Enter the rest of your details to finalise the creation of your account
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    4. Click register to finish making your new account

    How do I know if I already have an account?

    Enter your email address when the website requests it. If you already have an account, you’ll be asked for your password. If you don’t have an account, you’ll be able to enter your contact details and create a password to set up your account.

    How do I log into my account without buying tickets?

    Click on My Account in the top right corner. Enter your email and password.

    How do I update my contact details?

    If you’d like to update your contact details, send us an email at admin@deaflottery.com.au or call us on 1800 773 678.

    How do I update my payment details?

    If you have purchased on the Deaf Lottery website since 18 May 2020 and want to update your payment details, click on My Account in the top right corner. Enter your email and password. Click on Cards and Accounts to add or remove cards from your account.
    If you have purchased tickets before 18 May 2020, or since then but not through the Deaf Lottery website, give us a call to update your payment details.

    Draw Information

    Where do I find results of the Lottery draw?

    Official Lottery results are posted on our Winners page, and all winners are contacted by email or phone. Alternatively, you can phone our Customer Service Team on 1800 773 678.

    How many Lotteries does The Deaf Lottery Australia run each year?

    The Deaf Lottery Australia conducts seven Lotteries each year.

    I cannot find my Promo Code in my email?

    To save you time, we automatically fill in your special Promo Code on the website. When placing your ticket order online you will now see a message, "To save you time we have automatically filled in your promotion code in the box above" when you reach the 'Your Details' page. Simply continue through the ticket ordering process and you’re in the Draws to WIN even more.

    How is the Major Draw conducted?

    Each Major Draw is conducted at Deaf Services North (467 Enoggera Road, Alderley QLD 4051) at 11am AEST. It is conducted under strict QLD Government Licence and Victorian and NSW Permit regulations.

    An independent Auditor conducts the Major Prize Draws (1st - 5th) to ensure legislative compliance, and all of our draws utilise a government-approved electronic random number generator. The random number generator is separate to our database and its sole purpose is to randomly select a number from a given range which we then use to identify our winners.
    Members of the public are welcome to visit Deaf Services North to watch the Draw.

    Ticket Information

    If I order tickets late in the Lottery or on the day of the close, are my tickets still included in the draw?

    All valid ticket orders placed before the time of the close of the Lottery will be entered into the Draw. Customers whose orders for tickets are received after the close of the Draw will be sent tickets in the next Lottery. If these tickets are not wanted they can be returned prior to the close of this new Lottery for a refund.

    Are my tickets tax deductible?

    Under current Australian government taxation legislation, the purchase of Lottery tickets is not tax deductible, as the purchaser has the opportunity to win something in return. Donations of $2 and over are tax deductible. Should you wish to support Deaf and hard of hearing Australians in this way, please do so here.

    Can I still buy a ticket overseas?

    We welcome overseas ticket purchases and we have a number of expatriates who order our tickets. There are no restrictions in purchasing Lottery tickets from us. However, it is your sole responsibility to check with your own country's laws/regulations prior to making a ticket purchase. It is also important to note, that all of our tickets are sold in Australian Dollars (AUD). We are therefore unable to accept payment made in foreign currency.

    How do I receive my tickets?

    Tickets are sent to the email address you provided us at the time of purchase. If you would prefer to receive your tickets by mail only, please advise us by contacting admin@deaflottery.com.au or 1800 773 678.

    How many tickets do you sell per Lottery?

    The total number of tickets available for sale in a Draw varies from Lottery to Lottery. To view the available tickets in the current Lottery visit our Terms & Conditions page.

    How much are your tickets?

    Tickets are $2 each and are sold in books of $10, $20, $30, $50, $100 and $200. Any supporter purchasing a book of $20 or more is automatically eligible for a bonus Book Buyer Prize which instantly boosts their 1st Prize winnings. For example, a $100 Book adds $30,000 in extra Gold Bullion to the 1st Prize value!

    I cannot download my emailed Lottery tickets?

    Your email will include a button saying DOWNLOAD YOUR TICKETS. Clicking this will allow you to download your official Deaf Lottery ticket, which will include your ticket numbers. This ticket can be saved to your computer for your records.
    If you cannot see this button in your email, you may need to click the message near the top of your opened email saying Display Images/Pictures Below. Alternatively, click the message at the top of the email saying Can’t See This Email View Online.
    To ensure you see all emails from The Deaf Lottery Australia please add admin@deaflottery.com.au to your address book.

    Can I choose my own ticket numbers?

    Unfortunately not. The Deaf Lottery Australia utilises an automatic ticket number allocation program when distributing tickets to supporters. As such, particular tickets numbers cannot be chosen.

    Prize Information

    What is the Early Bird draw?

    The Early Bird Draw consists of $10,000 in Bonus Prizes. To be eligible, simply purchase $20 or more in consecutive tickets before the Early Bird Close Date.

    How long do I have to decide what prize option to choose?

    Winners have 10 days from the Draw date to advise which Prize Option they wish to take.

    If I win Gold Bullion, what are my options?

    When you win Gold Bullion, you have several options:

    1. Sell all of the Gold Bullion to claim its value in cash
    2. Sell some of the Gold Bullion for its cash worth and keep the remainder as an investment
    3. Take possession of the physical Gold Bullion
    4. Store the Gold Bullion for use at a later date
      Please note that gold selling costs and market variations may apply when selling the Gold Bullion.

    Payment

    Do you have PayPal?

    Yes. We now support PayPal payments. You can select PayPal as your payment method upon checkout.

    Why is PayPal unavailable on the checkout page?

    PayPal can be used if you are wanting tickets in the current lottery only. At this stage, PayPal isn’t an option if you’re joining our VIP Club, but we’re working on it. Instead, please pay using our secure credit / debit card facility.

    Is ordering tickets through The Deaf Lottery website secure?

    Your personal security is of utmost importance to us. When you purchase tickets from The Deaf Lottery Australia, your financial details are passed through a secure server using the latest Secure Sockets Layer (SSL) encryption technology. SSL encryption is the industry standard, and is the same encryption technology used by banks.

    We do not keep your Credit Card details on our servers. Rather, the information is passed directly to our banking institution when your ticket order is processed.

    The Deaf Lottery Australia is a Payment Card Industry Data Security Standards (PCI DSS) compliant company. We are audited regularly to ensure that we abide by strict data security standards so we can continue to maintain this security level within the industry.

    What are my payment options?

    Deaf Lottery Australia supporters have a number of payment options. Tickets can be purchased easily online, over the phone with one of our friendly team (1800 773 678) or in-person from our ticket sellers at shopping centres and events. Your payment options include:

    • Credit Card/Debit Card
    • Direct Debit
    • Cheque or Money Order

    VIP Club FAQs

    How do I change or cancel my VIP club membership?

    As a valued Deaf Lottery VIP Club Member, you can update or cancel your VIP status at any time. Simply email vipclub@deaflottery.com.au or 1800 773 678 to discuss your options.

    I’m a VIP Club member, how do I update my VIP amount or payment details?

    If you have signed up as a VIP Club member on the Deaf Lottery website since 18 May 2020,

    • Click on My Account in the top right corner.
    • Enter your email and password.
    • To update your payment details, click on Cards and Accounts to add or remove cards from your account.
    • To change the amount of your VIP Club membership, click on AutoPlay tickets.
      ( Use the toggle to turn off your existing automatic ticket purchase. )
    • When you next buy tickets for the amount you want, select “VIP Club” to make this your new VIP Club membership amount for future lotteries.

    How do I become a VIP member?

    It’s free to become a VIP! Simply order five or more tickets in each Deaf Lottery Draw through Credit card or Direct Debit or pay in advance for three or more consecutive Lotteries through cheque or money order.

    • Online: Go here, follow the prompts and tick Yes, I would like to join the VIP Club
    • Phone: 1800 773 678 and ask one of our friendly team members how you can join the VIP Club
    • Post: Complete a Mail Order Form and specify you would like to join the VIP Club or complete a Direct Debit Form and specify an ongoing payment of $20 or more.

    What is The Deaf Lottery VIP Club? What are the benefits?

    The Deaf Lottery VIP Club rewards your loyalty to Deaf and hard of hearing Australians by giving you a range of free benefits including instant access to over $500,000 in Bonus Prizes every year!

    As a VIP Club Member, you will receive guaranteed tickets in every Lottery, as well as instant eligibility for over $500,000 in exclusive VIP Prizes each year, including:

    • $20,000 Gold Bullion VIP 1st Prize Draw
    • $10,000 Cash VIP 2nd Prize Draw
    • $5,000 Cash VIP 3rd Prize Draw
    • 5 x $1000 Cash VIP Weekly Prize Draws every single week of every single Lottery!

    Will I be able to see my previous purchases or existing VIP Club membership once I create an account?

    Only purchases made on the Deaf Lottery website since 18 May 2020, or purchased from one of our face-to-face sellers using a tablet since 18 May 2020, will be visible on your account.

    I’m a VIP Club member, will making a new order for VIP Club tickets on the website update my existing VIP details?

    No, if you are an existing VIP and make a new purchase for VIP tickets through the website, this will create an additional order for automatic purchases in each lottery. If you are a VIP who did not sign up through the Deaf Lottery website since 18 May 2020, send us an email at admin@deaflottery.com.au or call us on 1800 773 678 to make changes to your membership.

    About Us

    Deaf Services is a leading not-for-profit organisation providing support to Deaf and hard of hearing Australians across all age groups.

    With a vision of individuals and community empowered, connected and achieving, Deaf Services has been delivering programs and support to enable the Deaf community to live full and independent lives since 1903.

    With over 110 years of experience working with Deaf Australians, Deaf Services continues to deliver for the community as a registered service provider under the National Disability Insurance Scheme (NDIS), and an approved provider of home care for seniors.

    From July 1, 2020, Deaf Services and the Deaf Society of New South Wales will be merging, resulting in the creation of Australia’s largest whole-of-life service provider for the Deaf, hard of hearing and deafblind communities.
    With your support, the new organisation formed through this merge will have an unparalleled opportunity to innovate and deliver a greater range of services and programs in New South Wales, Queensland and the Australian Capital Territory as we stand with the Deaf community. Building capacity and influencing social change.

    Your contribution, through The Deaf Lottery or donations, support us standing with the Deaf community. Building capacity and influencing social change.

    Our vision is for Individuals and community to be empowered, connected and achieving. Some of our key programs:

    • Hear for Kids : Family-led early intervention & therapy support for Deaf & hard of hearing infants & children
    • Ageing Well : The only Aged Care service in Australia delivering quality of life, independence & well-being to Deaf seniors in their primary language of Auslan.
    • Nationally-approved support services for Deaf & hard of hearing Australians as they transition to the National Disability Insurance Scheme (NDIS)
    • The delivery of nationally-recognised accredited Auslan (Australian Sign Language) courses

    Deaf Services works with all Australians to create a more inclusive, accessible and equitable community through information, advocacy and education.