Personal information collected by us may include:
Information collected from our supporters is used to:
By providing your personal information, you expressly consent to us using this information to provide you with details about our lotteries, services or events which we consider to be of interest to you. You may at any time opt out of receiving any communications from us (other than as required for the operation of our Lottery and donation activities)
We will only disclose personal information to reputable companies and suppliers we engage to process data on our behalf as part of our ordinary course of business. By providing us with your personal information, you expressly consent to the disclosure, transfer, storage or processing of your personal information outside of Australia. In providing this consent, you understand and acknowledge that countries outside Australia may not have the same privacy protection obligations as Australia in relation to personal information. Deaf Lottery will not disclose your personal information unless it is necessary to:
When purchasing tickets from Deaf Lottery your financial details are passed through a secure server using the latest Secure Sockets Layer (SSL) encryption technology.
SSL encryption is the industry standard, and is the same encryption technology that is used by banks. Deaf Lottery does not keep your credit card details on our servers. This information is passed directly through to our banking institution when your ticket order is processed. Deaf Lottery is a Level 1 Merchant PCI DSS (Payment Card Industry Data Security Standards) compliant company and we are audited regularly to ensure that we abide by strict data security standards so that we can continue to maintain this security level within the industry. If you have any questions regarding our security policy, please contact our Customer Service Team on 1800 773 678 (Mon-Thurs 9:00am-7:00pm AEST, Fri 9:00am-5:00pm AEST) or simply contact us using your preferred method.
Deaf Lottery assumes no responsibility for information practices of third-party sites where the user can link through to our webpages. Please review the privacy policies listed on these sites before disclosing personal information. Please be aware that any information provided on social media platforms such as Facebook can be seen by the general public and Deaf Lottery does not take responsibility for information disclosed in this manner.
Our website uses ‘cookies’ which are alphanumeric identifiers placed on your computer's hard drive through your website browser.
‘Cookies’ are used to help us understand your preferences based on website activity which enables us to provide you with a better website experience by allowing us to:
Most internet browsers are pre-set to accept cookies. If you prefer not to receive 'cookies', you can adjust your internet browser to disable or to warn you when 'cookies' are used. As each browser is a little different, we suggest you look at your browser's ‘help menu’ to learn the correct way to modify your cookies. However, please note that by disabling 'cookies', you will not be able to participate in some of the features offered by our website such as purchasing lottery tickets.
We are dedicated to protecting your privacy and securing your personal information. All personal information that is collected and stored by Deaf Lottery is done so in accordance with Privacy legislation and the Australian Privacy Principles (APPs).
As soon as we become aware of a possible data breach, we will undertake an assessment within 30 days after it has occurred. Where it is determined that a breach has actually occurred, we will notify the Privacy Commissioner and affected Supporters as soon as practicable after becoming aware that a data breach has occurred.
Members of the EU ordering tickets or registering to receive email via Deaf Lottery’s online ordering and email sign-up processes acknowledge that:
Deaf Lottery is not established in the EU but offers our goods and services to you from a location outside of the EU, in which the EU commission does not currently define as having an adequate level of data protection.
You explicitly consent to Deaf Lottery collecting, storing and processing your personal information and acknowledge that such activities are lawful and fair on the basis that you have requested and authorised the provision of these services, and acknowledge that Deaf Lottery has made every effort to be transparent in our collection and processing of your personal information.
Your explicit consent and authority as listed above is limited to the legitimate purpose of executing your request for purchases from Deaf Lottery’s website platform, and its related marketing activities.
Your personal information collected, stored and processed by Deaf Lottery is adequate, relevant and limited to what is necessary in relation to the purposes for which they are collected and processed. Deaf Lottery is committed to limiting the storage of your personal information for only the period necessary to continue to provide you with our services, or until you withdraw your consent to the storage of your personal information.
You explicitly consent to Deaf Lottery providing your personal information to third party suppliers as required for the provision of our services.
To provide feedback on this policy, to make a complaint or to comment on any other matter relating to Deaf Lottery, please do not hesitate to contact us by phoning our Customer Support Centre on 1800 773 678 (Mon-Thurs 9:00am-7:00pm AEST, Fri 9:00am-5:00pm AEST) or to request a mailed copy. Alternatively, you can print this webpage.
Deaf Lottery undertakes promotional offers and special events that may be communicated to supporters through direct mail, phone campaigns, emails and social media. Supporters can contact us to opt-out of these communications through any of the below options.